HELPDESK
Students
The Shikellamy High School student help desk is open for High School, Virtual Academy, Distance Learning, and Hybrid Instructional Delivery students at the Shikellamy High School in Room 130 (across from the Auditorium) on school days from the start of school until 8:45AM. Please bring your Chromebook and power supply (charger) when arriving for support.
The Shikellamy Middle School student help desk is open for Middle School students on school days from 7:30AM to 9:00AM. Please bring your Chromebook and power supply (charger) when arriving for support.
Grace S. Beck Elementary School student help desk is open for students while school is in session on Wednesdays from 9:30AM to 11:30AM. Please bring your Chromebook and power supply (charger) when arriving for support.
Oaklyn Elementary School student help desk is open for students while school is in session on Wednesdays from 8:30AM to 10:30AM. Please bring your Chromebook and power supply (charger) when arriving for support.
Priestley Elementary School student help desk is open for students while school is in session on Mondays from 9:00AM to 11:00AM. Please bring your Chromebook and power supply (charger) when arriving for support.
Chief Shikellamy Elementary School student help desk is open for students while school is in session on Thursdays from 8:30AM to 10:30AM. Please bring your Chromebook and power supply (charger) when arriving for support.
Parents
PowerSchool will be replaced with Sapphire next school year. Your Sapphire portal information will be sent at a later time. The portal will assist in streamlining registration and updating yearly information.
Please try our knowledge base (link above) to see if the answer to your question is there.
Employees - Read before submitting a ticket!
Employees – Before submitting a ticket:
- If you have a password issue with Sapphire, SpiceWorks, the website, or other systems, click “Change or Reset Single Sign On Password” below and follow the prompts. sAMaccountName is your user name without the @shikbraves.org
- “Did you turn it off and back on again?” Doing this is quick and remedies issues more times than not.
- If a URL is blocked because it is a shortened URL (TinyURL, Bit.ly, Goo.gl, etc), OR because it’s from a third party’s mass email (ANY mailing list links WILL be blocked as Ads), paste that link into HTTP://URLXRAY.com. It will give you the full link, which will most likely be accessible.
- Check the knowledge base (button below) or the in-product help. The answer may already be there! Tickets that are submitted when things are covered in these areas will be referred back to those areas before being addressed.
- Check if you already have a help request ticket in the Open or Closed sections to the right. If so, click on it and add additional information, or reopen the ticket. DO NOT SUBMIT MULTIPLE TICKETS!
- Verify that you are not submitting a help request ticket for any issues in the grey box below. We can not help with those requests; please address concerns to the party listed beside the appropriate system
Following these steps saves both you and technicians time, and things can be quickly picked up where they left off. This also prevents the revisiting of help request tickets that were already completed, but were entered multiple times.
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The Technology Department is not responsible for the systems listed below. Please contact the appropriate party for assistance.
Submitting a ticket for any of these area will be replied with a message in the ticket to refer to this page, and will be closed.
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